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How do I return an item?

All returns (*) must be requested within no later than 3 (three) business days after receiving the product. In other words, customers are given 3 business days to initiate a return (RMA) from delivery receiving date.

You must request a RMA (Return Merchandise Authorization) prior to return.

The product must be sent back to AVG™, LLC within 30 days from the date of the order.
* Please note that this procedure is invalid for case orders. Case orders are final. Items on Special Offer Price are not returnable.

If returned item has been purchased in conjunction with free shipping offer, shipping cost will be deducted from credit amount.

NOTE: All merchandise must be returned in its sealed original container, unopened and unused.

Customer is responsible for return shipping charges. Money back will include product costs only, and taxes if paid; shipping charges are not included in the refund.

Once your information has been received a RMA will be issued back to you by email within 36-48 hrs. All products being returned to our office must include the assigned RAN. We reserve the right to refuse any return that has not been authorized, or due to a refused delivery by recipients, or not following our given return instructions and rules of good condition.

All credits will reflect a 15% restocking fee.

If package is unable to be delivered and sent back to our office, any return shipping cost, duties and re-shipping cost will be automatically charged to the customer.

Refunds are processed within 10 days from the arrival of the item. Credits may take up to 2 billing cycles to appear on the statement of your credit card; it depends on the type of credit card used and on your bank.

Return merchandise to:
AVG Packaging Supplies
PO BOX 821406 Pembroke Pines, Florida 33082