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Terms and Conditions

1. Prices

The prices you see are, unless otherwise stated, List Net Prices and Uninsured. Shipping will be automatically added to your order based on Sales Value. The shipping costs are shown in the Final Order Screen. If you live in Canada, Alaska, Hawaii or Mexico please contact our office by emailing us at [email protected]. Your credit card will be only debited once your order is ready to ship.

2. Price Quotes

Big or small, our sales representatives are ready to provide you with very competitive price quotations. Contact us and let us bid today!

3. Minimum Order Value

There is no minimum order value but please bear in mind that the freight charges can make some orders uneconomical.

4. Delivery Schedule

We process your order right away. Orders are normally dispatched within 1- 2 days. Should for some reason the product you ordered not be in stock we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable to you, then a return email is sufficient to cancel your order.

5. Security

Your security is very important to us, orders placed on our website, are encrypted using SSL (Secure Socket Layer) technology with a high-grade encryption key which means that your information can only be decoded by AVG Packaging Supplies Inc. All transactions are protected by our Geotrustâ„¢ Certificate. You can confirm this by clicking on the Geotrustâ„¢ Seal.

6. Guarantee

We unconditionally warrant our products quality. If any product is found to contain defective material or workmanship within 10 days of the invoice date, we will replace the product. Please provide proof of purchase with the original invoice and call or email us in advance for an RMA (Return Merchandise Authorization) number. Unfortunately we cannot accept returns without the RA.

7. Return Policy

If you are dissatisfied with a product for whatever reason, simply return it to us within 10 days in the original packaging and with a copy of the invoice/packing slip for a refund. We will take it back and refund the full purchase price (S&H charges are non refundable). Please call or email us in advance for an RMA (Return Merchandise Authorization) number. Unfortunately we cannot accept returns without the RA.

8. Restocking

A 20% restocking fee applies to all products returned after the 10 day grace period. A 35% restocking fee will be charged on all merchandise returned between 20-30 days of the original ship date. Any return made after 30 days will be refused.

9. Missing or Damaged Merchandise

To ensure your order has arrived in its entirely, please check it immediately upon receipt. Count the boxes, check for damage and check the shipment against the packing slip. If any merchandise is missing or damaged, please call us promptly and we will take care of it.

10. Reaching Us

If you need to reach us, please send a mail to [email protected].