1. Prices
The prices you see are, unless otherwise stated, List Net
Prices and Uninsured. Shipping will be automatically added to your order
based on Sales Value. The shipping costs are shown in the Final Order
Screen. If you live in Canada, Alaska, Hawaii or Mexico please contact
our office by emailing us at [email protected]. Your credit card will be only debited once your order is ready to ship.
2. Price Quotes
Big or small, our sales representatives are ready to provide
you with very competitive price quotations. Contact us and let us bid
today!
3. Minimum Order Value
There is no minimum order value but please bear in mind that the freight charges can make some orders uneconomical.
4. Delivery Schedule
We process your order right away. Orders are normally dispatched within 1- 2
days. Should for some reason the product you ordered not be in stock we
will send you an email confirmation highlighting the estimated delivery
time. Should this not be acceptable to you, then a return email is
sufficient to cancel your order.
5. Security
Your security is very important to us, orders placed on our
website, are encrypted using SSL (Secure Socket Layer) technology with a
high-grade encryption key which means that your information can only be
decoded by AVG Packaging Supplies Inc. All transactions are protected by our Geotrust™ Certificate. You can confirm this by clicking on the Geotrust™ Seal.
6. Guarantee
We unconditionally warrant our products quality. If any product
is found to contain defective material or workmanship within 10 days of
the invoice date, we will replace the product. Please provide proof of
purchase with the original invoice and call or email us in advance for
an RMA (Return Merchandise Authorization) number. Unfortunately we cannot accept
returns without the RA.
7. Return Policy
If you are dissatisfied with a product for whatever reason, simply return it to us within 10 days
in the original packaging and with a copy of the invoice/packing slip
for a refund. We will take it back and refund the full purchase price
(S&H charges are non refundable). Please call or email us in advance
for an RMA (Return Merchandise Authorization) number. Unfortunately we cannot accept
returns without the RA.
8. Restocking
A 20% restocking fee applies to all products returned after the
10 day grace period. A 35% restocking fee will be charged on all
merchandise returned between 20-30 days of the original ship date. Any
return made after 30 days will be refused.
9. Missing or Damaged Merchandise
To ensure your order has arrived in its entirely, please check
it immediately upon receipt. Count the boxes, check for damage and check
the shipment against the packing slip. If any merchandise is missing or
damaged, please call us promptly and we will take care of it.
10. Reaching Us
If you need to reach us, please send a mail to [email protected].
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